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Title: Trust Agents
Author: Chris Brogan
Author: Julien Smith
Pub: Wiley
ISBN: 978-0470743089
Started: 02/05/2010
Finished: 03/11/2010
Source: Library

Social Media is here. Now. If you have a business you need to have a social presence on the web. Even if you are not going to be active, others may be talking about your company and product and so you need to be listening. Chris Brogan and Julien Smith do a good job of showing not only how you can become involved in Social Media but also why.

In order to have a voice in the new media world you need to be seen as someone who can be trusted and not just a shill for company. If all you do is publish company sales pitches like a carnival barker or a TV commercial then you will be tuned out, which means ignored completely. To become a part of the community you need to contribute to the community. You can do this by sharing your expertise in a non-threatening manner and thereby becoming known as the go-to-guy for your field.

The book gives many practical ideas on how to interact in the new medium. One of the suggestions I have attempted to implement is to interact on various blogs by leaving relevant comments to participate in & create conversation. This gets my name & website out on blogs that are relevant to my blogs which not only drives traffic to my sites but also introduces me to many more people than if I just stayed at my blog and waited for them to come to me.

I would definitely recommend this book to those who are wondering how to use social media for their business and why.

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Title: Trust Agents
Author: Chris Brogan
Author: Julien Smith
Page: 260

For there to be trust our customers must see that there are human beings behind the curtain, that they are not dealing with a faceless corporation.

All this humanizing (of businesses) is normal; in fact, the only reason we think that it’s crazy is because most of us were born in the brief period where mass media was the only game in town. But remember, that’s only been the case for a few decades; for the rest of the time, people have communicated mostly with other people in small groups. We’ve said it before: Why we trust people is the same; it’s only the ways we come to be trusted that have been changing, and that’s because communication has been changing.

Title: Trust Agents
Author: Chris Brogan
Author: Julien Smith
Page: 247

To be trusted online you need to be liked:

You need to be liked, and you start becoming likable by being worthy of being liked. Be kind. Be patient. Be humble, on time, and generous. Be that person you would like to be friends with.

Just as in real life, if you appear to be self-centered, only talking about yourself or your product, then nobody will want to listen to you.


Title: Trust Agents
Author: Chris Brogan
Author: Julien Smith
Page: 114

Social media, like Archimedes’ lever, will let you move the world.

Why do we use power tools when a good saw and hammer will do the job? Why do we ride bicycles instead of walk? If we’re happy with the way things are, why do we seek something new? For most of us, the reason we use new tools is because they will get results faster or more effectively. We seek to do the same in all our activities.

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