Quote: Simple-Yet-Powerful Apologies


Title: Trust Agents
Author: Chris Brogan
Author: Julien Smith
Page: 198

Done sincerely, these 3 steps will make a world of difference.

  • Acknowledge. Start any apology by telling the person that you accept that something happened.
  • Apologize. Make sure you clearly and simply say that you’re sorry, with no excuses tacked on.
  • Act. Explain what you’ll do to improve or rectify the situation.

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>