Quote: Simple-Yet-Powerful Apologies

Title: Trust Agents
Author: Chris Brogan
Author: Julien Smith
Page: 198

Done sincerely, these 3 steps will make a world of difference.

  • Acknowledge. Start any apology by telling the person that you accept that something happened.
  • Apologize. Make sure you clearly and simply say that you’re sorry, with no excuses tacked on.
  • Act. Explain what you’ll do to improve or rectify the situation.

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